Hang On Tight For A New Horizon

Chapter 43

As helpful as organizational programs, techniques, and consistent strategic priorities are to turning vision into action, there is one essential ingredient to meaningful cultural change – a personal change of heart and mind. We call it metanoia.

In this series of posts, we’re looking at the 7 marks of the essential experience of metanoia outlined in the 7 Essentials for Culture Change. In this post, we’ll look at the 7th mark: metanoia expands our horizons and opens us toward a new world. 

The search for efficiency, for more, and for optimization—hallmarks of business as we know it—are inherently reductionist. They shrink our complex human world into the domain of numbers, comparisons and cuts. Metanoia—that personal change of heart and mind that is the precursor to any organizational change for the better—has the property of expanding our horizon and opening us toward a new world.

The search for profit optimization is reductionist & shrinks our world to one of comparisons and cuts. Metanoia expands our horizon. [Tweet that!]

One of my favorite childhood stories was Kenneth Grahame’s The Wind in the Willows, and a favorite scene involves the ever-faithful Mole and Rat and their rather narcissistic and fad-crazed comrade, Toad. Early in the story, Toad is infatuated with travel by horsedrawn gypsy wagon. Having acquired a prized horse and cart, Toad coerces Mole and Rat to join him for an extended adventure on the open road.


Not long into their journey, Toad’s zealous pursuit of his ambitions is rudely interrupted by an event outside his imagination—an encounter with a newfangled mode of transport: the motor car. This particular brush with the future quite literally puts Toad in a ditch. His beloved cart is overturned and in shambles, and the horse has fled.

To his loyal friends Mole and Rat, it appears that Toad’s carefully constructed ambitions and long-worked-for dreams have been shattered. Anxious for Toad’s safety and apprehensive of his despair at the ruin that has overtaken him, instead Mole and Rat discover him quite buoyant. The encounter, his first with a motor car, has captured Toad’s imagination; he is wonderstruck by this discovery of the automobile. The moment of severe disruption has opened his eyes to extraordinary potential, and he is captivated.

For more than twenty years, I have run what by most standards of measurement would be called a successful consulting practice. I have never known a lack of work, and I have diligently pursued both opportunity and high standards of performance. For many years, each revenue cycle exceeded the last, even when currency headwinds made it that much more challenging.

And yet, as new models of social enterprise appear, ever-deeper levels of employee engagement are achieved, and more businesses turn toward Purpose, it is becoming clear that employees and consumers alike are causing fundamental system change in business. This is the inexorable, accelerating shift in business that I have called Telosity. My growing awareness of new patterns and their roots has led to an exploration of whole new domains that have continued to surprise.

As I have questioned more and more the assumptions that have driven my own business and that of my clients, I have made a surprising discovery: deeper knowledge of my own identity and sense of who I am, and more importantly what I most deeply desire. I find a new landscape opening, not only in terms of external opportunity, but in an interior dimension as well.

Opportunities and challenges that I had never imagined, both personal and professional, have revealed themselves. I now have greater clarity on the contribution I want to make to business and my role within it, with client organizations, and with the people who lead them. This expanded horizon is not what I had expected when I set out many years ago, but now it feels as though I cannot but reconcile myself to this new landscape and step toward it, not unlike John Peterson in this little vignette.


As John turned the car wheels onto the freeway and felt the smooth acceleration of the car joining the flow of the fast-moving traffic, an immense smile erupted across his face. In contrast to the somewhat measured way he usually conveyed his emotions, he pumped his fist and let out one joyous “YES!” followed by another, and then even another.

A passing motorist wondered why a young man was hammering on his horn in the midst of a relatively quiet freeway, but John did not notice. He was too swept up in the invitation that was now undeniably his. The company was offering him what felt like the moon, and it was beyond his wildest dreams.

Three years earlier, as a 27 year old, John had thrown in his lot with an idea that had captivated him, and yet presented itself as a rather strange project and job opportunity. Idealistic as so many of his generation are, he wanted quite simply to make a difference somewhere, and the offer of project manager—a title that inflated the “project” more than the “manager”—suited him quite well.

The intervening years provided plenty of surprises—some even quite pleasing—but there was plenty of fairly thankless and often discouraging work in what he and his supervisor tried to achieve. Even when John wondered if he was wasting his time, the conviction that had taken hold of him in those early days and led him to join the project in the first place held fast. He was sure that they were on the right track even when the work was interrupted, as happened occasionally by seemingly irrelevant diversions.

Yet, it was just such a diversion that had led to the opportunity that now lay before him. Even with career experience still numbering in the single digits, he had discovered that the pursuit of purpose, his purpose, could and would lead to the most unexpected and sometimes even extraordinary outcomes.

As the countryside flickered by and the routine of the familiar drive guided his car through the traffic, John wondered how such opportunity—such blessing, even—had come his way. He’d been courageous, taken some risks, and certainly absorbed some raised eyebrows when he’d joined the project three years ago, but he had not only made it into something worthwhile. It had opened some new doors that he’d never thought possible. And now, there was just gratitude for the wonder of it all, and excitement at the prospect of an unexpected future.

To learn more about Telosity and join the movement to change business for the better, please visit Or you can reach Chris directly through [email protected].

For other posts in the Telosity series, click here.

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