As digital becomes an integral element of banking, brands that fail to catch up on mobile will be out of the loop.
Tag Archives: customer service
As mobile grows in importance, a handful of brands represent the forefront of innovation.
AI that can handle knowledge-based, white-collar work is increasingly becoming competent.
Among UK-based Specialty Retail brands, Instagram dominates social interactions.
Panellists at #SMWChicago give their advice on overcoming social awkwardness online.
Facebook’s new camera, Twitter’s better customer service, Youtube’s clean up and many more in this week’s social roundup.
Messenger Bots present endless customer service opportunities. So how can brands jump on board?
The power of the brand is dwindling, as customers become more sophisticated and prioritise customer service over brands.
Hospitality brands are upping their game to meet the sophisticated expectations of millennial luxury travellers.
What spectacular means to different companies can differ, but one theme emerged in today’s NRF keynotes: delivering fantastic customer service.